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Due to the current US Postal Service delays you may receive your bill later than usual or your mailed payments may be received later than usual.
Here is how the Water Department is handling this situation:
The billing portal does not display all transactions. It will only show the bills as they are issued and any payments made through the portal with credit/debit card or PayPall account. Refer to your statement for payment information or contact the Water Department.
If you have any questions or concerns please contact the Water Department at firstname.lastname@example.org or call 330-688-7491 ext 223.