What if my shut off valve won't work in an emergency?

Call the Water Department immediately to have someone come out to shut off the water at the street or "curb stop".     

MFWD - 330-688-7491 - $25 fee during business hours 7:30 am to 3:30 pm.

After Hours call Dispatch - 330-688-3555  - $50 fee for after hours call out. 

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1. What if my shut off valve won't work in an emergency?
2. Which parts of the water service line is my responsibility and which parts are the responsibility of the City?
3. How should I maintain my shut off valves?