When do I use the Request Tracker Forms to File a Complaint or Report an Issue?

Whenever you have an issue or complaint that is NOT an EMERGENCY.   If there is an EMERGENCY situation that requires immediate attention please call 911 or contact the 24-hour Dispatch Service at 330-688-3555.

The Request Tracker complaint forms reach us via email during regular business hours excluding weekends and federal holidays. These forms allow the City to not only track and record issues and complaints, they allow us to respond and issue work orders when necessary. 


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1. What is considered an EMERGENCY?
2. When do I use the Request Tracker Forms to File a Complaint or Report an Issue?
3. What is the difference between Public Safety and Public Works?