What if my main shut off valve won't work in an emergency?

Call the Water Department immediately to have someone come out to shut off the water at the street or "curb stop".     

MFWD - 330-688-7491 - $25 fee during business hours 7:30 am to 3:30 pm.

After Hours call Dispatch - 330-688-3555  - $50 fee for after hours call out. 

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1. Which parts of the water service line is my responsibility, and which parts are the responsibility of the MFWD?
2. What if my main shut off valve won't work in an emergency?
3. How should I maintain the main water shut off valves?
4. What are some common reasons for frozen pipes?
5. How will I know if my pipes are frozen?
6. Why do frozen water pipes break?
7. Do water service lines (pipes that run from the house to the street) freeze as well as indoor pipes?
8. What is a water service line?
9. What should I do if my pipes freeze?
10. Can I try thawing the pipes myself?
11. How you can prevent your pipes from freezing