Who do I call if I have a problem with my gas or electric service?

Dominion Energy Ohio (DEO) delivers your gas and sends you a bill.  You will continue to call DEO (no matter what aggregation supplier you use) 1-877-542-2630 for emergency repairs and gas leaks.  For non-emergencies such as billing questions, service turn on or off call 1-800-362-7557.

Ohio Edison delivers your electric service and sends you a bill.  You will continue to call Ohio Edison, a First Energy Company, at 1-888-LIGHTSS (1-888-544-4877) or 1-800-633-4766. 

Show All Answers

1. What are Governmental Aggregation Programs?
2. Who do I call if I have a problem with my gas or electric service?
3. Can I remain on Budget Billing or equal monthly payment plan?
4. How is the City able to choose a supplier on my behalf?
5. Will it cost me to join the program?
6. Is everyone eligible for the program?
7. Will I get two bills?
8. Can I enroll even if I am enrolled with another supplier?