Frequently Asked Questions

Governmental Aggregations allow an entire community, or groups of communities, to join together to form one large buying group. Once voters authorize an aggregation, elected officials are then permitted to shop on behalf of their residents and small business for the lowest available prices. 

Enbridge (formerly Dominion Energy Ohio (DEO) delivers your gas and sends you a bill. You will continue to call Enbridge(no matter what aggregation supplier you use) at 1-877-542-2630 for emergency repairs and gas leaks. For non-emergencies such as billing questions, or service turn on or off call 1-800-362-7557.

First Energy (formerly Ohio Edison) delivers your electric service and sends you an electric bill. You will continue to call First Energy at 1-888-LIGHTSS (1-888-544-4877) or 1-800-633-4766. 

Yes. Those programs are offered by the gas or electric utility and will continue if you have chosen that type of billing.  However, PIPP (percentage of income payment program) customers may not be eligible. Check with your gas or electric company for details. 

The community must vote to allow a City to become a Government Aggregator. There are two types of programs offered to residents; "opt-in" or "opt-out" and the community as a whole must decide which program it prefers. In November 2000, Munroe Falls residents voted to allow the City to choose the supplier and to have an "opt-out" program. "Opt-out" programs are the most common types of aggregation programs because they result in higher participation that usually results in lower rates. 

In Ohio, with an "opt-out" program, each eligible resident is automatically enrolled in the program unless they notify the supplier that they DO NOT wish to participate.

No. Enrollment in the program is free and you need not take any action unless you decide to opt out. You only need to be eligible to participate.  

No. By law there are certain limitations on eligibility. All of the current participants in our community's program will receive a notice of the new program rates, terms and conditions and continue to be eligible. Newly eligible residents or businesses must be located within the community limits. Furthermore, they must have received an "opt-out" notice.

Here are the criteria for new member eligibility:

1. Must have Enbridge (for gas service) or First Energy (for electric service) - programs are independent of one another.  You do not have to participate in both; you may elect to take part in only one if you wish.
2. You must not have chosen a supplier on your own. 
3. You must be a resident or business owner located within the City limits. 
4. You must not be a PIPP (percentage of income payment program) customer. 
5. You must not be in arrears on your bill payment
6. You must not be a mercantile customer (using higher amounts of gas/electricity)

No. You will continue to receive only one bill for Gas service and only one bill for Electric service as you do now. The aggregation supplier, phone number and rate is shown on your billing statement. 

Yes. However your supplier may charge an early termination fee. All residents should check the terms and conditions of their current contract before making a switch.